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Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we’re just getting started.
The Operations Manager is responsible for the quality of the overall IT service delivery. The position is seen as an IT leader and will be a people management role therefore strong interpersonal skills are a must.
RESPONSIBILITIES
  • Provides leadership, strategy and overall direction of EE Operations related functions across region
  • Build and maintain strong business relationships by engaging business leaders to understand business goals, market insights, challenges, priorities
  • Influences Enterprise Global Operations Peers to develop strategies ensuring regional needs are represented & aligned with the business
  • Plan and drive program enhancements through defining, optimizing and managing effective business processes
  • Responsible for all aspects of people leadership. Defines hiring strategy & develops resources into a strong team with leading consultative approach when working with internal customers. Acts as local leader for EO teams in matrix style management
  • Develop strong partnerships with third party vendors in developing and maintaining service level agreements, ongoing management of service level compliance, and assist in driving the support knowledge base
  • Drive adoption, prepare the team for new products/service releases and stay on the forefront of emerging industry practices
  • Manage budget effectively balance business needs with financial investment
  • Partners with EE Communications to represent region at global level and in turn to effectively promote transparent communications back to region
  • Ensure compliance with EE security and general controls are applied. Brings awareness of any local additional restrictions or complexities to same
MINIMUM QUALIFICATIONS
  • 8+ years of experience managing regional IT at a multi-national company
  • 5+ years experience leading a regional IT support organization and experience providing remote support with customer service and interaction experience
  • Leadership and strategy management experience across technical spectrum and multiple geographical locations
  • Business acumen experience and working knowledge of Sales, HR, Financial, core IT systems and processes
  • Experience in growing/scaling an IT organization
  • Experience adapting and managing shifting organizational structures and matrix reporting with focus on driving support services
  • Problem-solving experience on technologically issues
  • Demonstrated experience with the following technologies, not limited to: client platforms, e-mail architecture, networking, infrastructure, security, applications, business intelligence, AV/VC
PREFERRED QUALIFICATIONS
  • Bachelor’s Degree in MIS, CIS, Engineering or related technical
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

To apply for this job please visit www.facebook.com.