Analyst, Customer Operations

The Coca-Cola Company

• LOCATION:Brampton, Canada – CAN
• POST DATE:5/10/2019
• JOB TYPE:FULL TIME
• JOB LEVEL:01. Regular
• POST END DATE:May 23 – 2019
• TRAVEL REQUIRED:00% – 25%
• RELOCATION PROVIDED:No

Job ID: R-28155

Job Description Summary

Location(s):

Canada

City/Cities:

Brampton

Travel Required:

00% – 25%

Relocation Provided:

No

Job Posting End Date:

May 23, 2019

Shift:

Job Description Summary:

The Customer Operations Analyst will play a key role in assisting the Director of Logistics and Customer Service in managing all customer deductions within the Canada Warehouse-Delivered Route to Market, inclusive of brand Minute Maid, Simply, Fruitopia, Five Alive, Nestea, Zico, Fairlife, Gold Peak and Odwalla, for both Large Format and Small Format customers. This role will focus on ensuring Customer deductions related to shipments, non-compliance and Breaker, Damages and Leakers are authorized and processed in the appropriate manner.

Prioritized Responsibilities

• Responsible for investigating and determining if Customer deductions (Product, Breaker Damage and Leaker & Non-compliance) are authorized and processing accurate and timely financial transaction such as credits/credit match, clearing to OPEX or Trade, initiating dispute process and/or re-billing the customer.
• Utilize a variety of systems and tools to investigate and interpret transactions associated with Customer Deductions
• Collaborate with broad range of stakeholders including Transportation, Finance/Shared Services, Sales, Customer Service, Third- party carriers, Third-Party Service Providers and Customers, as required. Once a deduction occurs, the process for recovery can be difficult and contentious so they need to ensure they have all the facts.  They will be influencing these roles to provide necessary backup to determine the legitimacy of the deduction and/or require their support in dealing with the customer.  They will also require approval from the Customer’s National Account Executive for any deductions related to BDL and processed against the Trade Account.
• Build & maintain relationships and routines necessary to meet all compliance and customer requirements.  They will be required to attend a weekly meeting with Shared Services to discuss the status of the deductions, so they are informed of progress and any required actions. They will need to interact with multiple customers’ contacts and use their influence to obtain any additional backup required.  They will attend the monthly Sub-ledger routine meeting with Sales and Finance to share the Breaker, Damage and Leakers deductions by Customer.
• Responsible for monthly Breaker, Damage and Leakers (BDL) sub-ledger routine.  They will present details by Customer, the deductions that have been validated and processed for BD&L related deductions.
• Identify and document new and/or modified processes and controls to continuously drive process improvements and efficiencies.

Qualifications

• High level of initiative and accuracy
• Strong communication and presentation skills
• Knowledge of Supply Chain operations
• Continuous Process improvement mindset
• Microsoft MS Excel, Word, Powerpoint and Outlook Experience
• 3-5 years of related finance experience
• CPG Customer experience
• Proficiency in SAP

Coca-Cola Limited is committed to creating a diverse and inclusive workforce.  We have a number of programs and policies in place to support this goal. If you require a disability-related accommodation in order to participate in the recruitment process, please contact our HR Shared Service team by calling 1-877-677-6774. Coca-ColaLimited will consult with all applicants with a disability who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.

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