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Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
From our flagship website and five-star mobile apps to social media, digital marketing and the retail store experience, our teams at NIKE Digital are reimagining how design and technology meet to serve consumers more directly and personally. We invest in cutting-edge technologies and work with the most creative people in the world. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
At Nike, we view our Operations function as a source of competitive advantage. By seeking to unify and align all cross-functional partners against our most important priorities and initiatives, we bring premier consumer experiences to life across our digital platforms. As our Operations Manager for the Nike App, you’ll be responsible for planning and executing key product launch moments. You’ll partner with upstream teammates to prepare for and successfully deploy major Nike App functionality updates. You’ll also be responsible for aggregating, documenting, and engaging support funcitons to resolve any / all App bugs and defects.
The role will see you working closing with a host of internal partner functions including the App Business, Digital Brand, Merchandising, Product Management, Product Support, Consumer Services, and Launch Operations teams to ensure smooth delivery of features and experiences. You’ll have an opportunity to serve forward-looking initiatives while preparing your teammates for major App updates and changes. You’ll also have opportunity to affect change in the team’s detailed day-to-day operations by serving as a process expert seeking continuous improvement and prioritizing in-App bug fixes. Finally, you’ll ensure the broader team remains on track to hit key milestones and objectives.
Responsibilities include (but not limited to):
- Managing several product launch moments per month. Partner with key support and planning functions to prepare for and successfully execute.
- Handling the documentation and intake of all in-App bugs and defects. Partnering with Product Support and Product Management to ensure product issues are known, prioritized, and resolved.
- Managing the rollout of major App feature deliveries and upgrades. Aligning internal stakeholders to ensure process impacts are known proactively. Leading process change and feature testing.
- Serving as a Nike App technical and process expert to North America and Global partners.
- Develop, document, and disseminate workflows and process maps as changes occur.
- Advocating for the consumer by considering all updates and changes through the consumers’ point-of-view.
- Contributing to key functional initiatives by partnering with Operations peers and leaders.
- Supporting the Nike App Operations Director by contributing to any number of process and product related moments, deliveries, and executions.
Requirements for the position include:
- Bachelor’s degree, preferably in Business, Marketing, Technology, or Project Management.
- A minimum of 3 years’ experience in a Digital, Project Management, Product Management, or Operations discipline.
- Strong verbal and written communication skills, including meeting facilitation and presentations.
- Strong understanding of digital commerce and app concepts.
- Ability to work in a constantly changing environment and a tolerance for ambiguity.
- Strong decision-making skills and an ability to escalate concerns as needed.
- Ability to work independently and cooperatively in a diverse group.
- Periodically be available at odd hours to support specific initiatives and moments.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.