Website Amazon
Application Support Engineer
DESCRIPTION
Sr. Support Engineers (SE) are strong technical resources who understand the nuances involved in end to end designing and development of lightweight operational tools. They actively develop new features and improve existing functionalities to deliver higher business impact. A successful Sr. SE will liaise with multiple technical and operational teams to gather new requirements, understand existing problems and come up with technical solutions.
A fine fit to this role will require
· Hands on Coding Skills and Technical Aptitude
· Very good problem solving and deep diving skills
· Ability to understand/approach the problem from all perspectives
· Unprecedented focus on metrics and operational excellence
· Highly proficient technical debugging skills
· Flexibility to handle dynamic requirements
· Sustained focus on results and details
· Has relentlessly high standards (never satisfied with the status quo)
· Ability to solve operational issues using technology
· Creative and innovative
· Passion to learn new technologies and drive to be up to date
· Ability to mentor resources and develop new processes to improve operational efficiency
· Fairly strong cross-functional verbal and written communication skills
Duties include, but are not limited to:
· Ownership of multiple operational tools or components
· Owns and drives functional improvement projects
· Collection and presentation of relevant application performance statistic
· Identify and propose solutions to operational pain points
· Release, deployment and maintenance of applications to the production environment
· Perform end to end application development
· Performs programming tasks associated with the designing, building, testing, reviewing, releasing, debugging, and support of software applications and tools in a particular domain area.
BASIC QUALIFICATIONS
· B.E / B.Tech in Computer Science or Information Technology
· 2 – 4 years of programming experience / Level 3 Support
· Fair expertise in Java with hands-on development experience.
· Knowledge in other scripting languages like Python, Ruby, Perl etc.
· Experience in Full-stack Web Development using technologies like HTML, CSS, JSP, JavaScript, JQuery, Tomcat, Hibernate, Web services, APIs, etc.
· Detailed knowledge of the Linux operating system commands and tools
· Basic understanding of Cloud technologies like AWS
· Detailed knowledge and hands-on MySQL / Oracle experience needed
· Demonstrate skill and passion for problem-solving and operational excellence.
· Strives to build efficient systems with the ability to balance quality and time.
PREFERRED QUALIFICATIONS
Big Picture: Solve problems at their root, stepping back to understand the broader context
Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
· Adaptable: You undertake a variety of tasks willingly. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
· Handling Stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
· Quality: You demonstrate appropriate quality and thoroughness. You set and maintain highest standards
· Integrity: You act with personal integrity at all times.
· Professional: You work within your team’s process. You confront problems (even when outside of your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.