Website Puma Biotechnology Inc
Summary/Objective
Reporting to the Director of Commercial Planning & Analytics, the Associate Director of Sales Operations must be a seasoned, passionate and proactive leader in pharmaceutical sales operations. The candidate must have vision, be extremely well organized, analytical, detail-oriented and quality-minded with a great focus on delivery.
The Associate Director Sales Operations manages support functions essential to sales force productivity. These include sales target planning, sales process optimization, field analytics, sales program implementation and sales incentive compensation. They must be able to partner with Sales Leadership, Marketing, Market Access, Finance, and Compliance to identify process improvements in reporting, field IC, analytics, and performance metrics. The ADSO also must closely manage external vendors to produce deliverables.
The ADSO will perform a key role collaborating with internal stakeholders and external vendors to manage our Commercial data warehouse, field sales reporting, technical sales force automation support and sales force alignments.
Essential Functions
- Develop and implement sizing and deployment processes to ensure objectives and sales force effectiveness are achieved.
- Design and implement effective customer call planning and targeting tools to support on-going sales promotion and assist management in evaluating sales productivity/performance.
- Sales Force Size and Structure: Manage the roster and process to align territories for optimal sales force utilization.
- Develop report processes for call planning and incentive compensation.
- Monitor the organization’s compliance with required standards for maintaining CRM data.
- Reporting: Ensure timely and accurate collection, analysis, management, and dissemination of all field sales reports.
- Direct relationship with third-party service providers for appropriate functions.
- Partner with Commercial Planning & Analytics colleagues to maintain data warehouse systems and quality/integrity of data.
- Monitor department performance against key performance indicators and collaborate with commercial leadership to implement improvements.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that ae required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Supervisor Responsibilities
This position manages one direct report, the Senior Manager Sales Operations.
Required Education & Experience
- Bachelors Degree in a relevant field
- Strong leader and develop internal staff
- Strong cross functional leadership with other departments
- At least 5+ years incentive comp, sales analytics, data management or related experience in the Commercial Operations in the bio/pharmaceutical industry.
- Excellent communication and analytical skills.
- Extensive skills using Microsoft Office (Word, Excel, PowerPoint and Outlook) and sales data reporting tools.
- Experience with Microsoft SQL Server, Access, Business Intelligence tools, or equivalent.
- Experience with IMS or related pharmaceutical sales data.
Additional Eligibility Qualifications
Position Type/Expected Hours of Work
Permanent, in-office 40 hours per week.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the primary functions of this position.
The physical demands of the office are normally associated with extended amounts of time sitting and using office equipment, including a computer, keyboard and mouse, which can cause muscle strain. While performing duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Travel
Some out-of-area and overnight travel may be expected, up to 10%.
Equal Opportunity Employer
Puma Biotechnology Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law