Change Management Coordinator

• ChM subject matter expert with mastery of established ChM process and procedures, as well as inputs and outputs to/from ChM process and other integrating processes, and the ability to clearly communicate process requirements to customers and other stakeholders
• Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
• Adherence to standardized documentation, communication, reporting, monitoring, and audit requirements
• Maintain change log, schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
• Due diligence, prioritization and organization of tasks
• Identification and assessment of potential impacts change may have on the organization and prioritizing accordingly
• Execution of audience appropriate training
• Apply continual improvement and communicate lessons learned to further improvements in policies, processes, and procedures
• Facilitate board meetings and communications

The following are required for this position:

• Bachelor’s degree or equivalent experience
• Minimum of 4 years of professional experience
• Minimum of 1 year of experience in information technology network operations
• Understanding of network topology, devices, and systems/applications
• ITIL Foundations Certification
• Ability to understand and adhere to policies, processes, and procedures
• Ability to execute adequate judgement on circumstances appropriate for independent decision making versus escalation to supervisor
• Responsibility and accountability for assigned tasks, executing with appropriate sense of urgency
• Proficient at timely, accurate, and concise documentation, facilitating quality work products in accordance with standardized processes and procedures
• Change agility and ability to excel in coaching style environment, being receptive to feedback and demonstrating incorporation of feedback into performance
• Willingness to travel with the military to locations throughout Southwest Asia, as required, to support the military customer at their location(s) via military air/land convoy
• Ability to work in a bivouac environment
• Ability to maintain a professional and courteous manner in difficult situations
• Effective oral and written communication with a diverse group of customer/stakeholders
• Excellent customer service skills and demeanor
• Must possess an active DoD SECRET clearance

Desired Skills:

• Good understanding of U.S. Military organizations
• Experience with ITSM frameworks and ability to practically apply concepts
• Experience with ChM automated tools – BMC Remedy ITSM ChM module preferred
• Experience facilitating ChM meetings and implementing ITIL ChM processes
• Network Operations Service Center (NOSC) Experience
• Six Sigma Green Belt
• CompTIA Security+
• CompTIA Network+
• PMP Certification

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