Website HP

Customer & Sales Support Manager with Swedish

Location(s):

Sant Cugat del Valle, Barcelona, Spain
Bucharest, Romania
Category: Sales Operations
Job ID: 3052820
Posted: 10/25/2019

The Customer & Sales Support Manager (CSSM) is responsible for the deployment, maintenance and consultancy of the online HP product catalogues for HP direct buying customers within the Corporate, Enterprise and Public (CEP) sector. The CSSM works in close collaboration with local HP Sales Reps and Operations Account Managers as well with centralized HP organizations such as supply chain, bid desk, process & project teams and a back-office based in India. He/she is part of a team located in Barcelona and/or Bucharest, operates within a European, multicultural and fast-moving business environment and is the owner of a portfolio of CEP customers within the HP Quote-to-Order Process Area.

Responsibilities:

Consultancy & Design of Product Offering

  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
  • Determines and implements optimal product/price catalogue structure
  • Proactively informs sales and/or customer on any major change in product offering or pricing within the customer catalogue

Product & Price Catalogue Deployment & Maintenance:

  • Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Manages product offering and pricing updates across BUs and -in case of global customers- across regions.
  • Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
  • Accountable for the quality and availability of the customer catalogue and pricing
  • Coordinates and/or supports activities related to contract, deal, product, price and customer setups in HP systems
  • Supports bid preparation by providing margin, configuration and quote support

Customer support and communication:

  • Acts as single point of contact for the customer on topics related to product offering, catalog, portal access & capabilities and quotation
  • Provides customer tailored online portal training

Metrics & controls

  • Aims for timely closure of all tasks impacting the metrics results and drives corrective actions in case of deviations
  • Monitors, troubleshoots and supports improvement initiatives related to the operational processes to ensure optimal performance and consistency in execution

Education:

  • University degree level education (e.g.  business administration, economics, etc.)
  • Typically, more than 2 years of related experience (e.g. supply chain, customer service, procurement, financial management)

Knowledge and Skills:

  • Customer oriented mindset and thinking
  • Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
  • Fluency in English and – where required- any other country specific language
  • Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
  • Strong ability to connect and collaborate with people, network building and developing professional relationships,
  • Persistent, the ability and will to find a way to make it work
  • Analytical and problem-solving skills with good attention to detail
  • Ability to organize, structure and prioritize own workload

ENTITY CODE: F9

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