Website Pearson
Customer Service Assistant in India
Customer Service Assistant
Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Qualifications
-Calling customer service representatives /professionals /coordinators who have experience ofproviding Level 2 support. This is an excellent opportunity to grow with a global organisation andprovide support to service delivery. The Customer Service Representative / Candidate RelationsCoordinator is responsible for providing excellent customer service and promoting client programs byanswering incoming calls from clients, candidates and test site administrators. They are alsoresponsible for assisting with the operational aspects of client testing programs and handle escalatedservice-related issues.
Key Responsibilities
Prepare client reports
Act as an escalation point for service related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Key Requirement
Education and Experience:
Required education- Bachelor degree
2-4 years experience in a similar/related position
Confident and fluid communicator
High levels of customer service skills
Previously operated in a Level 2 support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shifts.
Experience in providing application support
Familiar with MS Office
Experienced in collating reports
Desired Candidate Profile
Fluency in written and spoken English
Excellent oral and written communication skills
Great attention to detail
Problem solving skills
Strong organizing and time management skills
Customer service skills
Effective team working skills
Primary Location: India
Other Locations IN-UP-Noida
Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301
Job: Customer Service
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Night Job
Job Posting: Nov 6, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1812840
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.