Customer Service Assistant in Noida, India

Customer Service Assistant

Description

Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.

Qualifications

Calling customer service representatives /professionals /coordinators who have experience of

providing Level 2 support. This is an excellent opportunity to grow with a global organisation and

provide support to service delivery. The Customer Service Representative / Candidate Relations

Coordinator is responsible for providing excellent customer service and promoting client programs by

answering incoming calls from clients, candidates and test site administrators. They are also

responsible for assisting with the operational aspects of client testing programs and handle escalated

service-related issues.

Key Responsibilities

 Monitor client/candidate exam through Online proctoring format. (Primary)

 Prepare client reports

 Act as an escalation point for service related problems

 Promote client programs and products

 Determine additional opportunities and possible operational trouble areas

 Input accurate customer information into the database

 Assist in training and monitoring call center agents to ensure quality of service

Key Requirement

 Education and Experience:

 Required education- Bachelor degree

 2-4 years experience in a similar/related position

 Confident and fluid communicator

 High levels of customer service skills

 Previously operated in a Level 2 support role

 Previous subject matter expert knowledge

 Familiar and comfortable working in a busy corporate environment/shifts.

 Experience in providing application support

 Familiar with MS Office

 Experienced in collating reports

Desired Candidate Profile

 Fluency in written and spoken English

 Excellent oral and written communication skills

 Great attention to detail

 Problem solving skills

 Strong organizing and time management skills

 Customer service skills

 Effective team working skills

Primary Location: IN-UP-Noida

Work Locations: IN-Noida-SB Tower VUE 1A/1- Sector 16A- SB Tower Ground Floor Noida 201301

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Night Job

Job Posting: Oct 22, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1813372

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.