Department Manager

Job Summary: Ensure a smooth, safe and secure operation. Ensure distinctive customer service is delivered to Delta customers. Models Delta’s vision and values. Promote team building through motivational and directional coaching. Maintain and improve methods of communication. Manage and plan station costs in operating plan. Should facilitate the implementation and acceptance of change within the workplace. Accountable for all internal and external regulatory matters. Serves as liaison for all Delta initiatives across all divisions, connection carriers, and business partners. Responsible for ensuring that station goals are met or exceeded. Build effective business partnerships with Delta’s outside contractors/business partners. Resolves issues for customers regarding service failures or other complaints. Makes sound decisions with positive results. Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta. Develops both strategic & tactical plans that create a safety conscious environment that results in employee safety and well being.

Job Qualifications: A four year degree in business management or related fields or equivalent experience (minimum 5 years in leadership positions) is preferred. Candidate should be highly motivated, self directed, proactive, and have the ability to work effectively under pressure and time constraints. Background in finance is preferred. Strong knowledge of Delta operational procedures and policies. Able to analyze data and performance measurements. The individual must have the ability to influence others and drive change. Must set high standards of performance for self and others and must be able to guide others in adhering to these standards. The candidate must also be able to interact comfortably with passengers, Delta personnel, other airline personnel, Delta business partners, contract agencies/personnel, and personnel from federal agencies. Ability to identify, evaluate, and refine functional results to improve the customer experience. Multi task oriented. A strong analytical background and excellent written and verbal skills are required. Experience successfully managing a diverse work group is required. Should exhibit strong organization skills. Encourages and follows safety/security rules and guidelines. Ability to make quick, prudent decisions. Must be able to delegate responsibility. Flexibility and personal stamina are required in order to sustain long working hours in a constantly changing environment. Must be performing satisfactorily in present position. Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.Must possess strong customer service orientation. Critical thinking and problem-solving skills required for effective service recovery. Must be performing satisfactorily in present position.