Website UnitedHealth Group
Position Description
The Desktop Administrator maintains and tests all desktop/laptop operating system images and desktop/laptop enterprise security. Other areas of responsibility are software/hardware upgrades, patch management, anti-virus management, application installs, maintaining and deployment of enterprise mobile device management system and provides day-to-day hands on support for the organization’s laptops, desktops, mobile devices and applications. This position interfaces directly with internal customers both onsite and remotely.
Primary Responsibilities:
- Tier 2 Support for Desktop/Laptop related issues
- Test new applications and hardware with Desktop/Laptop operating system images
- Maintain Desktop/Laptop operating system images
- Deploy security patches and antivirus/malware updates to Desktop/Laptops
- Maintain and deploy desktop/laptop applications
- Configure and maintain Desktop/Laptop security to include end point protection and hard drive encryption
- Maintain and deploy enterprise mobile device management system
- Preparation of charts and diagrams to document desktop environment and operations
- Provide good written and oral communication skills
- Create and maintain end user documentation
- Provide good written and oral communication skills
- Must be customer service orientated
- Perform related duties as may be required
Required Qualifications:
- Associate’s degree or equivalent combination of education, experience and/or applicable military experience
- 2 + years of related work experience
- Desktop and Laptop Break/Fix experience
Preferred Qualifications:
- MS System Center experience
- Excellent relationship building and customer service skills
- Excellent organizational skills, ability to take technical direction and ability to prioritize tasks
- Must possess a motivated and team player work ethic
- Excellent communication skills (both verbal and written)
- Demonstrated problem-solving skills
- Experience with the following technology:
- ServiceNow help desk ticketing/tracking system
- Windows 7 and 10
- Mac IOS
- MS System Center
- Blackberry Work Mobile Enterprise
- Wave
- Windows 2012 and 2016 Server
- Active Directory
- MS Office 2010 and 2016
- Citrix Xenapp 7.x
- Dell Desktop/Laptops
- HP Desktop/Laptops
- HP and Savin Printers
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Desktop Administrator, ProHealth, Optum, Farmington, CT, Connecticut
Job Details
- Requisition Number826086
- Job TitleDesktop Administrator – On-Site in Farmington, CT
- Job FamilyTechnology
- Business SegmentOptumCare
Job Location Information
- Farmington, CT
United States
North America
Additional Job Detail Information
- Employee StatusRegular
- ScheduleFull-time
- Job LevelIndividual Contributor
- ShiftDay Job
- TravelNo
- Telecommuter PositionNo
- Overtime StatusNon-exempt