Website Shell
114367BR
London
United Kingdom
Job Description
Where you fit
You’ll be part of the Energy Solutions marketing team in New Energies, with a focus on providing customer insights that will support B2C and B2B marketing strategies across key markets worldwide
Shell’s New Energies is leading the way in the energy transition, with a commitment to a low-carbon future, and an overall aim to power progress through cleaner energy solutions. Our Energy Solutions team plays a vital part in this mission, by guiding our customers towards a better energy future for their home, business or community.
As Energy Customer Insights Manager, you’ll be supporting customer insights initiatives in our B2C and B2B business areas where we aim to deliver significant value to residential and large business customers through innovative and cleaner energy offers.
What’s the role?
You’re going to be pivotal to our new energy mission: leading and managing the customer insights agenda and working closely with our B2C and B2B marketing and product strategy teams, exploring and identifying the key influences and customer needs that will drive our future marketing activity, and translating your observations into meaningful business ideas and implications.
You’ll embrace a wide range of responsibilities, from informing longer-term innovation and ensuring Shell is up to date on the latest customer and market energy trends, to designing and leading studies to support business decision making.
Inquisitive and a strong self-starter, you’ll confidently put your opinion forward, as you actively nurture strong stakeholder relations and seek cross-business opportunities across Shell to strengthen a seamless customer experience of the Shell brand.
Requirements
We want to talk to men and women with seasoned experience in customer insights, ideally with experience in both client and agency businesses, skilled at identifying customer insights translating them into actionable business implications. Beyond that, we’re keen to see as many of the following attributes on your CV:
- Skilled in linking insights to commercial opportunities and make recommendations how to activate against these.
- Comfortable with change and a fast learner, you have experience in agile and innovative ways to introduce customer insights into new and growing business areas.
- Experience leading complex large multi-national insight projects spanning a wide range of methodologies and diverse countries.
- Able to thrive in a complex multinational matrix organisation where many key stakeholders will be based in other countries.
- Confident managing both large and boutique agency partners.
- Experience in the Energy market and / or smart tech related industries will be a significant advantage
Company Description
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/ Group companies around the world.
The Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with . Anyone who demands such a fee is not an authorised representative and you are strongly advised to refuse any such demand.
is an Equal Opportunity Employer.
Employment Type
Full Time
Skillpool
Upstream & IG Commercial
Work Location
London – Strand
No. of Positions
1
Job Expires
11-Aug-2019