Website Amazon
DESCRIPTION
Role is based in Dubai, UAE.
IT Support Engineer (m/f/d)
We pioneer.
At Amazon, we’re working to become Earth’s most customer-centric company, where anyone can find, discover and buy anything they desire.
We’re seeking a talented and motivated IT Support Engineer to join our industry-leading Fulfilment Centres. We need sharp minds like yours keeping an eye on things. Specifically, on all aspects of our system support and IT infrastructure. That includes computer hardware, software, server capabilities, and more.
In your crucial role, you’ll function both on-site and in an on-call capacity to support our Fulfilment Centre. Reporting into the IT Manager responsible for your site, you’ll work with fellow engineers and wider teams from across Operations to implement and maintain critical IT infrastructure. You’ll also provide day-to-day system support to meet business needs.
Your role and responsibilities:
· Ensuring IT infrastructure and equipment runs at optimum performance, verifying that departmental Key Performance Indicators and Service Level Agreements (SLAs) are met on your site,
· Supervising the day-to-day management of IT Technicians and Engineers, while coordinating and taking care of the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind,
· Perform random site audits on technical infrastructure, ensuring consistency to the most up to date IT guidelines, as well as those for Health and Safety,
· Liaise contractors and external suppliers; you’ll also clearly communicate any technical issues,
· Actively undertake project management duties:
· Provide technical support/input, for team projects across your site,
· Keep key partners informed of project progress, while maintaining project documentation. Remain committed to and focused on internal customers, delivering outstanding service,
· Coordinate asset and inventory management, including checks and audits, always according to Amazon’s standards and processes,
· Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand,
· Represent the IT department in Fulfilment Centres site meetings and conference calls,
· Provide mentoring and training to technicians and other engineers, whilst acting as the technical point of contact for remote support teams.
BASIC QUALIFICATIONS
BASIC QUALIFICATIONS
To be successful in this role you must by thoroughly comfortable with the Windows, Macintosh and Linux operating system and their operation in a large scale environment. Other qualifications include:
University degree in IT related field
At least five years’ work related experience in an IT support role.
Strong Unix/Linux and Windows skills.
Experience with Shell and other language scripting would be beneficial
Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless.
Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
Candidates should also have had significant past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services.
Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation.
Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
You possess a demonstrable willingness to learn and apply new technology, as well as the capacity to travel for up to 25% of your work
PREFERRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
Ideally you will be degree educated and hold professional qualification relating to Linux, Cisco and Microsoft and be able to meet the basic qualification requirements.
Telecom knowledge including VOIP / SIP and mobile technologies advantageous, vendor certifications preferred.
We’re looking forward to receiving your application, preferably in English.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.