Website Amazon: ADCI - Maharashtra
IT Support Engineer
DESCRIPTION
Amazon’s Global IT team is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.
The successful Technical Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.
BASIC QUALIFICATIONS
This position requires demonstrable hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Unix, Linux and Macintosh platforms.
Strong analytical skills with demonstrated problem solving ability.
• Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
• In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing Indian and global environment where some travel maybe required.
• Ability to develop clear, concise documentation.
• Experience in procurement, inventory and asset management of IT equipment as well as IT life cycle.
• Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
PREFERRED QUALIFICATIONS
This position requires demonstrable hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Unix, Linux and Macintosh platforms.
Strong analytical skills with demonstrated problem solving ability.
• Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
• In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing Indian and global environment where some travel maybe required.
• Ability to develop clear, concise documentation.
• Experience in procurement, inventory and asset management of IT equipment as well as IT life cycle.
• Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.