Website coursera
Join a leading education technology company that’s transforming lives around the world.
Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world’s largest online learning platform for higher education. 190 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, and degrees that empower over 40 million learners around the world to achieve their career goals. Over 1,800 companies use the company’s enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education Inc., and Learn Capital.
Coursera is looking for a capable, motivated IT Support Specialist to help support our growing team at Coursera and ensure we have the best working environment technically. This is a forward facing position which requires versatility, attention to detail and troubleshooting skills. In this role, you will be the front facing contact to manage IT requests ranging from break/fix issues, SaaS administration, asset management, MacBook deployment, on boarding, and infrastructure engineering. We run a fast-paced, but casual office, in a supportive atmosphere. As part of a small IT team, you’ll wear lots of hats and gain plenty of valuable experience.
We’re at a very special time in the life of the company, when we are just starting to have a huge impact on millions of lives, and yet are still a small company such that every individual here has a huge role to play in driving where we are going as a company.
Responsibilites
- Responsible for Global IT Support for 500+ systems (95% Mac and 5% Lenovo), experience with end-user support by responding to client queries, solving technical problems including client software, hardware and network system problems
- Extensive experience with Mac OS, Windows Servers, Windows Active Directory, Windows Client (Windows 10), Linux
- Good understanding of networking including: TCP/IP, VLAN’s, Ethernet, switching, firewalls, routing and routing protocols
- SaaS management for all of our services (user account creation, deletion, and modification)
- Good understanding of WIFI technology such as Aruba or cisco Experience managing AV Systems including conference rooms
- Good understanding of virtualized environments such as VMWare, Parallels, VMWare Fusion.
- Solid understanding of various protocols such as: DHCP, DNS, SNMP, NFS, iSCSI, SSH, TFTP.
- Experience with various IT tools: Google Suite, JAMF, Zoom, Virus Scan, Microsoft Office, Slack, Ring Central, Box, Dropbox, WDS, Monitoring,, Jira, Confluence, Pagerduty, etc..
- Solid understanding of monitoring tools and implementation.
- Resolve system emergencies with significant impact on the integrity of user data and systems.
- Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation as well as A/V needs and project management as well as resolving any and all internal IT support requests
- Conduct New Hire training, including orientation on company IT platforms and tool familiarity
- MiFi, mobile phone deployment, troubleshooting, and configuration assistance
- Familiarity with enterprise networking, basic network troubleshooting and WiFi support
- Be a part of a small team, and work independently with minimal supervision; self-motivated self-starter that can initiate ideas, effectively prioritize and execute tasks in a fast paced environment, escalating when necessary
Skills
- 4+ years of IT or Desktop Support / System Administration
- Good understanding of Mac and Windows operating systems
- Familiarity with networking / distributed computing environment concepts; local and network based user and group accounts and permissions including technical knowledge of current software protocols and Internet standards, including TCP/IP (IP4 and IPv6), subnetting, DNS, DHCP
- MCSE (Microsoft Certified System Engineer) certification
- Experience supporting and administering cloud applications, including Box, Google Apps for the Enterprise, Gmail, Calendaring, Drive, Sites, GroupsExperience training and explaining complex topics to end users, and interacting candidly and positively with management
- Experience with Redhat/CentOS Linux, LogicMonitor monitoring, Pagerduty, Zoom,
- Basic Scripting: Bash, Powershell is a big plus
- Person with strong interest in leading edge tech and track record of continuing education.
- Detail oriented, methodical, meticulous, and process-oriented person who is prepared to instill the processes in a diverse, complex environment.