Website JPMorgan Chase
JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of USD 2.5 trillion and operations worldwide. JPMorgan Chase & Co provides a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
Merchant Services is the global payment processing business for JPMorgan Chase & Co, with more than USD 1 trillion in annual transaction volume in 2017. As the world’s leading merchant acquirer, Merchant Services is at the forefront of the payments industry, offering acceptance, fraud and data security solutions for companies large and small and capable of authorizing transactions in more than 130 currencies and expanding. As one of the original fintechs, Merchant Services understands the importance of continually innovating to stay at the forefront of the consumer payments industry.
Payments is a rapidly evolving, high profile space and JP Morgan Chase (NYSE: JPM), as one of industry’s largest and most important players, has an enormous opportunity to shape its future. The Payments Networks Office is at the nexus of these exciting developments by managing and redefining our firm wide relationships with our network partners.
As a Mastercard Relationship Manager, you will be accountable for proactively working across multiple lines of business and functions to understand the goals and priorities of each, and then partnering with and influencing Mastercard to provide the best possible products, services and solutions. In partnership with the rest of the Mastercard team, you will have responsibility for handling all Mastercard-related topics and issues, including merchant advocacy, disputes, fraud/risk, customer benefits and enhancements, merchant and network offerings, network rules and policies, data cleansing and innovations.
Your responsibilities will include:
- Managing relationship with Mastercard daily, in coordination with the European, Canadian and international teams
- Ensuring strategic and operational needs of all lines of business are clearly articulated to Mastercard; and progress is measured and reported on
- Providing leadership in identifying, prioritizing and building consensus around new initiatives
- Communicating Mastercard news and relevant insights across the organization as appropriate
- Proactively identifying ways to improve processes and procedures
To be successful, you will need:
- A relevant tertiary qualification
- At least ten years of financial services and relationship management experience, with strong understanding of payment processing and customer needs
- Effective leadership in managing multiple initiatives, multi-tasking and prioritization in a fast-paced, matrixed environment
- Deep relationship management skills, working with internal and external individuals and organizations with a demonstrated ability to influence, add value, reach consensus and create win-win solutions
- An ability to synthesize and articulate complex topics into simple, clear communications to all levels of the organizations.
- Strong strategic and analytic thinking skills combined with an attention to detail
J.P. Morgan is an equal opportunity employer and is committed to providing a working environment that embraces and values diversity and inclusion. We are proud to retain our Silver Employer status in the 2018 Australian Workplace Equality Index (AWEI). If you have any support or access requirements, we encourage you to advise us at time of application.