Website Vodafone
Order Analyst – Fixed Services
Glasgow
Permanent
As an Order Analyst you will be responsible for delivering the best possible service experience that exceeds expectations throughout the order delivery cycle. You will own the customer relationship for Service Delivery for designated customers, driving delivery across all internal TES teams to ensure orders are planned and provisioned in line with customer requirements. The role is required to manage the customer expectations at all times ensuring that any chances in order status are clearly understood and agreed to.
You will proactively manage orders within the order pipeline through to completion, focussing on meeting the Agreed Ready for Service (ARFS) date. Identify customer delivery issues during the provisioning cycle and resolve in a timely manner, escalating where required. Ensure the customer is kept up to date with any issues or delays.
Ensure correct scheduling with the customer and internal teams for the customer install/cut-over activity. Provide customer Work in progress (WIP) reports and host customer calls walking through the WIP where required.
What’s needed?
• Excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner
• A proven track record of dealing with Enterprise customer enquiries and orders in a fast paced, customer service environment
• Previous experience/working industry knowledge of Fixed Line telecoms products including WLR, Fibre, ASDL, Broadband and CPS
• Ability to work under pressure
• Precise and attentive to detail – Quality focused
• Jeopardy / escalation management experience
• Eligible for SC clearance
What’s in it for you?
Great reward with a competitive basic salary. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!
• Love to travel? 28 days holiday (with the option to buy or sell an extra 5!) plus leading travel brand discounts.
• Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award-winning maternity policy.
• Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.
• Looking to Learn? Develop a career on your terms with the Vodafone University.
• Love to Shop? Enjoy discounts with the UK’s best-known brands, restaurants and days out with the family.
• What about your phone? Great discounts available for you, your family and your friends!
If this sounds of interest, then apply today!!
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.