Program Manager

DESCRIPTION

At Amazon, we’re working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services in the last mile delivery space. Come join the team and help us make history!

At Amazon Logistics we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
As a Program Manager, you will define, execute, and deliver a program roadmap to ensure that our delivery partners provide the highest level of delivery quality. Internally this leader will work with functions that cut across the organization, including data science, technology, operations, and customer service, to drive a great customer experience for our program.
Some of the key job functions of the Program Manager are:
· building processes and executing operational changes
·Lead the development of the consumer-focused program strategy and vision supported by internal analysis
· Lead projects from initial development to implementation that will streamline planning systems and processes and drive operational improvements.
· Improve key system inputs to achieve highly automated acquisition and enable the function to go hands off the wheel.
· Manage pool health
· Develop and Analyze Operation Dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions.
· Define creative, high quality, simple roadmaps based on team strategy and vision
· Create quality analyses on a day-to-day basis
· Create buy-in for the vision both internally and with key internal partners
· Drive launches including working with other program and program management team members
· Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals