Website JPMorgan Chase & Co.

Req #: 190017051
Location: Mumbai, MH, IN
Job Category: Technology
Required Skills:
•    Troubleshooting in Unix/Linux Operating Environment
•    FIX Protocol
•    Schedulers (Cron / Autosys / Control M)
•    Package Deployment / Release Management Skills
•    Operate Role Experience (L1/L2/L3) / Incident Management Skills
•    Flexibility to work in different shifts.
•    Experience on:
•    Unix Shell Scripting – Bash / Korn
•    Python Scripting
•    Java
•    Database – Hydra
•    Dev Ops Tools (Geneos/Splunk)
•    Interaction with Clients/ Vendors
•    Exposure to:
•    Investment Banking and e-Trading Models

Job Desc:
•    Provide 24×5.5 operational support to all non-production practices on holidays and weekends.
•    Monitor process and software changes that impact the environment and raise support issues when required.
•    Prioritize workload, providing timely and accurate resolutions.
•    Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
•    Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
•    Perform Health checks in the environment to ensure the functionalities are working. Failures to be addressed immediately before impacting the users.
•    Monitoring the Automated Health checks and Alerts in the system. Ensuring it is always in a stable working condition.
•    Participate in knowledge transfer to ensure better grasp of the product and domain.
•    Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
•    Coordinate with Application Development Team to successfully deploy software releases.
•    Automating the manual process so as to achieve more efficiency.

B.E/B.Tech