Website Petco
Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.
From our retail stores and our network of Distribution Centers to our Corporate offices, you’ll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.
Position Purpose:
This position provides a variety of customer support services, which primarily includes responding to customer inquiries and cancelation requests, as well as answering and resolving technical and complex customer support questions and concerns by email and occasionally phone support.
Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
- Processes direct entry and/or adjustment of customer orders with 99% accuracy and within departmental average in monitoring standards.
- Assists customers in determining which product(s) they need, and provides product suggestions and alternatives for the customer, as appropriate.
- Answers customers’ technical questions utilizing data and resources provided, escalating up to the Supervisor as necessary.
- Responds to customer inquiries on price, product selection, shipping options and charges, ship date, order status and billing.
- Assists customers with subscribing and unsubscribing to email campaigns and promotional offers.
- Demonstrates core company values to effectively interact with partners at various levels.
Work Environment:
Job duties are performed in a typical environmentally controlled office environment with little or no exposure to external hazards. Physical requirements include:
- Capable of lift and carry up to 25lbs
- Capable of talking, hearing, and sitting for the majority of the work day.
Education/Experience:
- High School Diploma or GED equivalent desired
- At least 6 to 12 months previous experience preferred
- Strong verbal and written communication skills
- Proficient Data/Order Entry Skills required
- Computer proficiency utilizing Microsoft Office applications
- Ability to multi-task and respond to customer questions and complaints