Website Petco
Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.
From our retail stores and our network of Distribution Centers to our Corporate offices, you’ll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.
Position Purpose:
The Retail Selling Experience Manager (RSEM) is responsible for leading through Petco’s vision, mission and values in order to develop high-performing teams that consistently deliver top-line sales and growth. The RSEM will accelerate Petco’s transformation to build a winning selling culture and create superior experiences for customers. This leader will drive his/her business through a focus on culture change, tools and technology, operational excellence, and a winning selling model that store partners will be motivated and inspired to embrace. This position requires a drive for results, passion for the pet health and wellness industry, exceptional customer service, and the aptitude to learn, lead, coach and teach partners at all levels.
Essential Job Functions: The incumbent must be able to perform all the following duties and responsibilities with or without a reasonable accommodation.
- Enable cultural change by objectively coaching leaders to implement, execute and sustain Petco’s selling model, and to shift from compliance to commitment.
- Coaches and influences assigned region and districts to ensure successful deployment and adoption of Petco’s strategic initiatives with a primary focus on building a selling culture and driving operational excellence.
- Proactively validates implementation and execution of retail transformation initiatives. Manages and mitigates risk of changes not being implemented.
- Leads planning, scheduling, resourcing and progress updates and conducts readiness and adoption assessments for assigned region, districts and stores.
- Conducts certification assessments for assigned region, districts and stores.
Supervisory Responsibility:
Ability to lead cross functionally with no direct reports.
Work Environment:
Continuous mobility throughout stores daily
Lift and/or move up to 50 lbs. daily
Stoop, kneel and crouch daily
Education and Experience:
Bachelor’s degree is preferred
2-3+ years of fast-paced, retail management or other related working experience
Financial management: success with driving top-line sales and interpreting reporting data
Retail management: proven ability achieving operational excellence and driving a selling and service culture
Leadership management: experience developing top talent, swiftly adapting to change and leading others through change, developing collaborative relationships with others, and leading and influencing. Must have a valid driver’s license and the ability to obtain a US Passport for international travel