Website NextEra Energy
Date: May 31, 2019
Primary Location: Juno Beach, FL, US, 33408
Company: NextEra Energy
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Position Specific Description
This person will be responsible for acknowledging, evaluating, and resolving service tickets within SLA agreements. The IT Systems Analyst must have exemplary problem solving skills needed to evaluate root cause issues and solve complex functional, configuration, and technical system issues. The role will interface with the business users and thus the candidate must have excellent communication, relationship management, and time management skills. It is preferred that the IT Systems Analyst have a working knowledge of Remedy and IBM Control Desk.
Candidates applying for this position must demonstrate a high level of proficiency in the following areas:
- Strong understanding of business processes and practices related to various corporate staff business units
- Builds knowledge of the organization, processes, and customers
- Extensive experience balancing competing demands of support and project work
- Uses best practices and knowledge of internal or external business issues to improve products or services
- Expert in process mapping and gap analysis
- Strong ability to gather, evaluate, decompose, and prioritize business needs (creation of BRDs)
- Strong attention to detail, highly self-motivated, proactive, and directed
- Strong customer focus – able to build and foster customer relations through effective communication
- Data analytics and dashboarding skills
- Strong test lead skills – including test management, test planning, test execution and oversight
- Cutover planning and change management
- Experience managing general computer control (GCC)
- Sarbanes-Oxley compliance (SOX) controls
- Experience working within Agile
- Expert level users of Windows OS and Office Suite, including Excel, Word, PowerPoint
- Experience working with and supporting Windows Server, AD and Exchange, SQL
- Strong understanding of computer architecture including, databases, ETLs, OS, applications, netoworking, firewall, others
Job Overview
This job is responsible for analyzing business processes and practices, in an effort to focus the design and implementation of information technology solutions that meet customer needs and business initiatives.
Job Duties & Responsibilities
• Collaborates, on an on-going basis, with the Programmer/Analysts
• Applies advanced analytical skills within functional area
• Devises or modifies procedures to solve straight-forward problems
• May act as project leader for smaller projects
• Builds strong working understanding of the solution being delivered
• Performs other job-related duties as assigned
Required Qualifications
• High School Grad / GED
• Bachelor’s or Equivalent Experience
• Experience: 5+ years
Preferred Qualifications
• None
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Location: Juno Beach, Florida
Other Work Locations: Florida
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
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Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami