Website Google
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Relevant work experience e.g. operations, customer service, or recruitment.
- Direct people management experience.
Preferred qualifications:
- Experience of developing direct reports and maximizing individual and team performance.
- Experience with structuring ambiguous problems, identifying analyses and creating appropriate presentations and story lines to influence executive decisions.
- Project management experience; including process optimization and a familiarity with general business analytics, scripting tools and databases.
- Ability to take initiative and build strong, productive relationships with – and influence – all levels of employees and partners.
About the job
Google’s known for our innovative technologies, products and services — and for the people behind them. As part of our recruiting team, you’re charged with finding the most interesting candidates who bring an entrepreneurial spirit and a diversity of thought to all they do. You’re responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You’re also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.
As a Staffing Services Lead, you’ll work closely with your team to deliver results, step in when needed to remove roadblocks and ensure that projects and tasks are appropriately resourced and executed with the highest level of quality. You will support your team members to exercise independent thinking and make progress towards both business and developmental goals, as a coach and advocate. You’ll also build relationships with the client groups you support and be their “go-to” person to resolve complex challenges, explore additional service requests, and recognize the outstanding contribution of your team members.
Great just isn’t good enough for our People Operations team (you probably know us better as “Human Resources”). Made up of equal parts HR professionals, former consultants, and analysts, we’re the advocates of Google’s colorful culture. In People Ops, we “find them, grow them, and keep them”. We bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Responsibilities
- Provide day-to-day direction to a team of Staffing Services Associates and Recruitment Coordinators who support multiple clients, ensuring consistent service efficiency.
- Participate in the selection and training of new team members along with investing in the ongoing professional development of your current team.
- Create and sustain a positive team environment which serves to motivate and retain a large, flexible workforce that includes a mix of employees and contingent workers.
- Manage team metrics, load balancing, productivity benchmarks, and Key Performance Indicators (KPIs).
- Identify and drive holistic process improvements which will streamline efforts and increase overall productivity and/or improve candidate, Hiring Manager and internal partner experience.