Website Google

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience working in an Operations or HR-related field.
  • 2 years of experience working in a People Management role.
  • Experience with internal client management.

Preferred qualifications:

  • Experience in managing an operational services team and/or responsibility for large scale service delivery.
  • Experience in maximizing individual and team performance, while maintaining an effective working environment.
  • Experience in designing and implementing new processes, with a demonstrated passion for process and achieving efficiencies.
  • Ability to optimize efforts and projects through influence, relationships, with a broad knowledge base with recruiting domain knowledge.
  • Ability to analyze metrics and data to regularly inform the strategy for achieving team objectives and managing resources.
  • Excellent communication and interpersonal skills.

About the job

Google’s known for our innovative technologies, products and services — and for the people behind them. As part of our recruiting team, you’re charged with finding the most interesting candidates who bring an entrepreneurial spirit and a diversity of thought to all they do. You’re responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You’re also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.

As a Staffing Services Lead, you’ll work closely with your team to deliver results, jump in when needed to remove roadblocks and ensure that projects and tasks are appropriately resourced and executed with the highest level of quality. You will support your team members to exercise independent thinking and make progress towards both business and developmental goals, as a coach and advocate. You’ll also build relationships with the client groups you support and be their “go-to” person to resolve complex challenges, explore additional service requests, and recognize the outstanding contribution of your team members.

Great just isn’t good enough for our People Operations team (you probably know us better as “Human Resources”). Made up of equal parts HR professionals, former consultants and analysts, we’re the advocates of Google’s colorful culture. In People Ops, we “find them, grow them, and keep them”- we bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next great Googler, refining our core programs, developing talent or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

  • Provide day-to-day oversight of a team of Staffing Services Associates who support clients with interview logistics across Google’s Technology, Portfolio and Global Business functions, ensuring consistent service excellence.
  • Participate in the selection and training of new team members as well as the performance evaluation and coaching of employees.
  • Create and sustain a positive team environment which serves to motivate and retain a large, flexible workforce that includes a mix of employees and contingent workers.
  • Manage team metrics, load balancing, productivity benchmarks, and Service Level Agreements (SLAs) across the cluster.
  • Partner with the recruiters and Staffing Leads to understand support needs and serve as the escalation point for issue resolution.