Website Honeywell
Design solutions to drive safe living and quality of life
Our global One IT organisation within Honeywell aims to deliver the most effective, secure and responsive utility / service possible to our customers; enable our customers, suppliers & employees to make informed decisions in a connected way; and provide leadership in the convergence of technologies for new offering creation.
Enterprise Support is an critical part of this strategy. As advocates of the customer, we strive to make it easy for employees to engage with IT, work to provide contemporary services, now and in the future, and give our customers a secure, efficient and compliant service. Our EMEA Enterprise Support organisation supports 47 countries, 31,000 PCs and their users.
This position reports to the Israel, Hungary, Poland, Slovakia and Ukraine IT Leader and will be responsible for executing the One Honeywell IT Support Model to customers and businesses in Katowice, Poland.
Core Responsibilities:
- Supporting the company’s IT systems in coordination with internal IT team and external suppliers, maintaining the system continuously and solving the problems that may arise.
- Providing and maintaining the IT infrastructure.
- Provide IT solutions for business development and use
- Provide customer-centric IT services to the site(s) and remote users
- Oversee innovative technologies and services at site(s) level to continue to drive contemporary IT services across supported site(s)
- Manage all IT services with a focus on continuous service improvement, improvement of the user experience and reducing user effort to resolve IT issues
- Educate the functions/businesses within the site(s) on the Honeywell IT support model and key service delivery processes.
You have:
- Minimum 3 years of IT Customer Service experience
- Experience in both applications and infrastructure support
- Demonstrated external or internal customer service and customer advocacy performance
- Good communication skills
- Technical Acumen
- English skills, both written and verbal
We value:
- Bachelor or equivalent Degree in related technology area
- Previous experience in IT customer service
- Futuristic-oriented, contemporary business thinker
- Account Management Skills: Develop strong working relationships with internal customers and take ownership for meeting/exceeding customer needs throughout a program lifecycle.
- Strong operation management experience including understanding of critical incident resolution, rapid problem solving and critical and strategic thinking to take the best course of action for the enterprise (ability to manage crisis)
- Excellent Communication Skills: experienced in clear, concise communications to key stakeholders including users
Additional Information
- Category: Information Technology
- Location: Wojewodzka, 10, Katowice POL
- Exempt