Website Amazon
DESCRIPTION
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
In this multi-purpose leadership role; you will own both engagement and optimization for a defined geography. Creating a collaborative team environment and a strong candidate oriented culture that ensures deliver of efficient, effective, quality driven service to business partners is essential for success. The WorkForceStaffing (WFS) Manager (L6 Multi-Purpose) will focus in three key areas: 1) Owning the strategic development and delivery of community engagement plans,2) Forecasting and analyzing labor demand plans for multiple sites across the node and 3) execution of candidate engagement activities. Successful candidates will be a strategic and analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will manage an organization of Team Leads and Coordinators who thrive in an innovative, fast-paced environment. Our node teams support over 15,000 hires annually. We roll up our sleeves, work hard, have fun and make history!
The WFS Manager (Blended) – key responsibilities:
· Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost
· Evolves and implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
· Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
· Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
· Evolves and implements strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
· Leads and drives projects, of increasing scale and complexity, and manages programs through completion.
· Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
· Owns training, development, team culture and morale for Workforce Staffing Team
Expected Deliverables
· Manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs within the node
· Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark
· Build and foster community engagement and sourcing strategies and demonstrate through data return on investment
· Have development discussions and provide detailed feedback to direct reports on performance and growth plans
· Exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
· Partner with site Finance Managers and Operations Leaders to forecast and plan labor demand
BASIC QUALIFICATIONS
About You
The basic qualifications, we require:
· 7+ years’ experience in operations, program management, supply chain management, consulting or high volume workforce management
· 3+ years’ people management experience
· Experience managing and prioritizing business types and locations, projects and relationships
· Local travel up to 75% required – National travel up to 10% of the time
PREFERRED QUALIFICATIONS
The preferred qualifications, we prefer:
· Master’s degree or MBA preferred
· Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
· 10+ years’ experience in business analytics and reporting or demand forecasting
· Cross-functional project management experience
· Basic/Working knowledge of Six Sigma tools and Lean techniques
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age