Website Google
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Experience partnering/working with cross-functional stakeholders and influencing across organizational boundaries.
- Experience driving or leading business transformation initiatives.
- Ability to speak and write in English fluently and idiomatically.
Preferred qualifications:
- Experience working with internal and external stakeholders.
- Experience in ad operations, trafficking, rich media, and/or inventory management.
- Proven ability to present to sales, technical and marketing audiences. Excellent influencing and stakeholder management skills.
- Ability to absorb complex technical concepts and communicate them to a non-technical audience.
- Excellent communication and project management skills.
About the job
gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
The Technical Specialist Brand team focuses their efforts in the video product space, working with a wide range of cross-functional teams across Google to help customers be successful. As a client-facing expert, with a particular focus on coordinating agency support, cross-functional relationship skills are key. Your knowledge of online media, combined with your communication skills and analytical abilities will be essential to shaping how new and existing business grows. You’ll operate as a key sales partner delivering brand campaigns or solutions based on agreed customer’s KPIs. You will have in-depth product knowledge and a technical aptitude which can be leveraged to persistently explore and uncover technical solutions to complex business scenarios. Technical Specialists help provide the voice of the customer to the regional and global ‘Go-To-Market’ and gTech Ads Product and Tools teams. Through your influencing and relationship-building skills, you will be essential to driving ongoing improvements to our products, processes and tools.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Provide specialized pre-sales, creative and technical product expertise to account teams, advertisers, agencies and industry partners.
- Design custom video solutions to meet customer business objectives. Support and promote new YouTube Ad features, ensuring prompt and proper resolution of technical challenges.
- Develop and own product expertise and act as the Subject Matter Expert. Troubleshoot/resolve issues and provide excellent support across our platform technologies.
- Liaise with regional and global teams to improve reservation products and to optimize existing reservation tools/systems. Drive education initiatives to increase knowledge of Google reserve products and processes with agencies.
- Be accountable for the set up, support, delivery, optimization and reporting of complex YouTube video ads campaigns. Coordinate service in partnership with our vendor teams, work to improve efficiency and consistently look for the processes to scale appropriately