Website UPS

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The Technology Support Group (TSG) Manager (m/w/d) serves as an intermediary between the business units and their technology requirements and needs. The manager (m/w/d) is responsible for all technology purchases, decisions, and repair costs within a district and manages technology and its impact on the day to day business.

This position is accountable for technology expenditures, disaster recovery implementations for business critical systems, corporate assigned Service Level Agreements (SLAs), evaluating technological processes and advancement opportunities, and monitoring technological impact to the business plan.

The TSG Manager (m/w/d) builds strong relationships with key business partners on the district staff and is responsible for communicating updates on technological changes or issues that impact operations, training TSG internal and external customers on technology, and the development of employees within the TSG function to be better leaders for the organization.

  • Bachelor degree
  • Technical Knowledge of Hardware & Software
  • Leadership
  • Strong written/verbal communication skills
  • Fluent in English
  • Project Management Skills
  • Collaboration and Networking Skills
  • 2+ years of experience in managing employees and working in IT environment