Website Fujitsu
Role Purpose
The role holder provides technical advice and assistance to the sales force, sales agents, reseller/distributor staff and existing or prospective customers, either in support of customer development or sales activity or in fulfilment of sales obligations. They are a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design and deliver large or more complex architectures, strategies and specific solutions. The role holder may also manage a small/medium design team.
Key Accountabilities
• Authority. Complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutions.
Shapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offs.
• Cost and risk. Defines the approach to larger/more complex solution development and acceptance testing, controlling technical scope and the work of the design team in order to ensure an acceptable cost structure.
• Influence. Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu’s reputation in the market place.
• Business development. Establishes customer requirements for a solution building strong relationships and acting as a major influence in the customer choosing Fujitsu.
• Requirements and design. Contributes to definition of customers’ overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementation.
• Knowledge re-use. Shares knowledge with colleagues to make a useful contribution to Fujitsu’s knowledge base.
Key Performance Indicators
• Demonstrably operates as the overall infrastructure architect for large, complex solutions.
• Regularly has large, complex designs, incorporating trade-offs from the original specification, accepted by the relevant business approval review, without any requirement for design changes.
• Authors design and test documents for large, complex infrastructures, whose risk and cost elements are accepted by the overall architect or project manager.
• Can evidence regular contributions to customer forums, conferences and professional bodies.
• Tangible recognition from customers and/or Fujitsu’s sales of being a major influence in the customer choosing Fujitsu.
• Using company prescribed methodologies, can demonstrate a contribution to the definition of customer overall IT architecture, including new solutions of significant size and complexity and which contain solution components from contributing specialists.
• Regular contribution to, and user of, company knowledge repositories and events.