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Amira Abou El-Khair
Freelance Trainer and OD Advisor
Heliopolis, Cairo, Egypt
01003398792
[email protected]

Ms. Amira Samy is an HR consultant specialized in the field of organizational development and training. She is also working as an independent Freelance Trainer, OD and Management Advisor. Being mainly specialized in human development field, during the past 8 years, Ms. Abou El-Khair participated in several management consultancy assignments mainly in the areas of human resources, training and sales fields; particularly in evaluation of training providers, job analysis and, recruiting and selection, assessment centers, building HR competency frameworks and working on HR policies manual. Moreover Ms. Abou El-Khair attended several training programs and workshops – tailormade and ready-made, international and local courses in various fields mainly in human resources and training fields; and below is a list of her educational qualifications and professional development courses:
Education
MBA, Strategic Management/Managing the Human Capital (Double Major)
IPE Management School in Paris, hosted by Top Talents In Egypt, an approved examination centre 2019
Human Resource Management Diploma
RITI (Regional IT Institute) in collaboration with Brilliance Business School
2013
Bachelor Degree, Faculty of Arts, English Language and Literature Department
Ain Shams University 2010
International Diploma in Business, HR Management (Standard Level Module Certificate) Thanaweya Amma, Literary Courses Graduated with grade 91.5%
University of Cambridge in collaboration with YAT educational centre

Maria Ausiliatrice School, Cairo, Egypt
2008

2006
Professional Development
1. October, 2018 – Bridge-Linguatec: Specialized Certificate in Teaching Business English 2. September, 2018 – British Council: IELTS Preparation Course 3. August, 2018 – Teleperformance STEPS E-learning Program, including: Supervisor Role program – Management 101 – Training Knowledge – Business Writing 4. July, 2018 – Bridge-Linguatec: TEFL (Teaching English as a Foreign Language) 5. October, 2017 – MEHRAT (Middle East Human Resource Alignment and Training): TOT 6. April, 2017 – Egyptian American Centre: Project Management Preparation Certificate 7. December, 2015 – Future Training Centre: Social Security and Egyptian Labour Law Workshop 8. October, 2015 – AmCham Egypt/SOUQ.com: Talent Management Workshop 9. March, 2015 – Brilliance Business School/SOUQ.com: Customer Service Excellence 10. March, 2015 – Brilliance Business School/SOUQ.com: Negotiation for Results 11. February, 2015 – Brilliance Business School/SOUQ.com: Sales Excellence
12. June, 2014 – IMI International S.A.E./Hindawi Publishing Corporation: Train the Trainer Certificate 13. September, 2009 – YALLA Educational Program: HR (Job Search) 14. September, 2009 – YALLA Educational Program: HR Management 15. August, 2009 – IBM: Excel Advanced 16. November, 2008 – INFOGET Egypt: ICDL (International Computer Driving Licence)
Personal Development
1. June, 2014 – Hindawi Publishing Corporation: Conflict Resolution and Dealing with Difficult People 2. September, 2009 – YALLA Educational Program: Coach Yourself 3. August, 2009 – German Language: A2 4. April, 2009 – Brilliance Human Capital Consulting: Emotional Intelligence
Honours and Awards
1. November, 2017: A certificate of merit due to participation in HR Summit held by EAHRD association and Top Talents. 2. September, 2011: Certified Customer Service Executive – HSBC Electronic Data Service Delivery. 3. October, 2009: Awarded for being part of the organizational committee in the world congress on electronics and electrical engineering – Second Batch. 4. September, 2009: A certificate of merit awarded by the ASMUN (Ain Shams Model United Nations) for being a delegate of India in the human rights council. 5. April, 2009: Awarded for being part of the organizational committee in the world congress on electronics and electrical engineering – First Batch.
Her experience was carried out with a multitude of industries, businesses and services including; telecommunications, publishing, retail, educational and tourism. Ms. Abou El-Khair started as a Recoveries and Legal Affairs Representative at HSBC Bank where she got the practical experience in a multinational entity in the field of Banking. After that, Ms. Abou El-Khair had joined Vodafone Egypt where she participated in a project for massive human resource recruitment specialized in customer service. After 1 year, Ms. Abou El-Khair joined Brilliance Business School in the post of HRD specialist then made a shift to OD Specialist where she was responsible with her team for all the related issues of corporate training and development. For the next 2 years, Ms. Abou El-Khair worked as an HR employee in the field of training and developing people’s skills and competencies. She worked as a consultant with SOUQ.com in the project of evaluating and assessing the service providers who are bidding to provide their training and development services and after this project was done she gladly joined as an OD and training specialist at that time.
She has a passion for dealing with people, thus she established herself in various industries from the start. Her passion led her to work as a freelance trainer; such as but not limited to: 1- Business English Track 2- English language for intermediate and upper-intermediate levels
Moreover she participated in Consultancy projects with: A. Akhnaton Trading and Distribution, Downtown, Cairo: 1. Working on the below vacancies: Pharmaceutical Trainer - Administrative Assistant - Trade Marketing Manager - Asst. Trade Marketing Manager – Accountants - Brand Managers - Sr. Brand Managers - Junior Brand Managers – Senior Training Specialist – Regional Trade Marketing Manager – Concept Developer – Sr. Corporate Communication Specialist – Digital Marketing Specialist - Product Development Manager - HR Specialist - Admin Manager - Security Manager - Training and Development Supervisor/Manager - GSK Sales Manager/Supervisor. 2. Updating and reviewing the below corporate policies: Performance Management - Training and Education - HR Communications - Recruitment and selection - ATR intern - Travel audit - Dress code - Employee relations - HR communication – Promotion – compensation and benefits 3. Delivering internal trainings for the induction of newly hired sales reps and sales promoters for the below topics: Communication Skills - Negotiation Skills - Problem Solving 4. Updating and reviewing the internal audit processes 5. Initiated and modified the Compensation and Benefits Policy 6. Comparing job descriptions with the current vacancies and picking candidates based on the JDs Using recruitment search engines; which are: Wuzzuf, Forasna and linkedIn
B. ORANGESQUARE: 1- Working on recruiting sales workforce, accountants and customer service 2- Using: Arab Jobs recruitment search engines to get candidates and social media platforms as well

This user account status is Approved

This user has not added any information to their profile yet.

Joined March 27, 2020
Egypt

Education (Learning and Development)
Human Resource Management
English Language Teaching

Yes

Germany, the United States of America, Dubai, England, Bahrain

Arabic, English

Amira Abou El-Khair
Freelance Trainer and OD Advisor
Heliopolis, Cairo, Egypt
01003398792
[email protected]

Ms. Amira Samy is an HR consultant specialized in the field of organizational development and training. She is also working as an independent Freelance Trainer, OD and Management Advisor. Being mainly specialized in human development field, during the past 8 years, Ms. Abou El-Khair participated in several management consultancy assignments mainly in the areas of human resources, training and sales fields; particularly in evaluation of training providers, job analysis and, recruiting and selection, assessment centers, building HR competency frameworks and working on HR policies manual. Moreover Ms. Abou El-Khair attended several training programs and workshops – tailormade and ready-made, international and local courses in various fields mainly in human resources and training fields; and below is a list of her educational qualifications and professional development courses:
Education
MBA, Strategic Management/Managing the Human Capital (Double Major)
IPE Management School in Paris, hosted by Top Talents In Egypt, an approved examination centre 2019
Human Resource Management Diploma
RITI (Regional IT Institute) in collaboration with Brilliance Business School
2013
Bachelor Degree, Faculty of Arts, English Language and Literature Department
Ain Shams University 2010
International Diploma in Business, HR Management (Standard Level Module Certificate) Thanaweya Amma, Literary Courses Graduated with grade 91.5%
University of Cambridge in collaboration with YAT educational centre

Maria Ausiliatrice School, Cairo, Egypt
2008

2006
Professional Development
1. October, 2018 – Bridge-Linguatec: Specialized Certificate in Teaching Business English 2. September, 2018 – British Council: IELTS Preparation Course 3. August, 2018 – Teleperformance STEPS E-learning Program, including: Supervisor Role program – Management 101 – Training Knowledge – Business Writing 4. July, 2018 – Bridge-Linguatec: TEFL (Teaching English as a Foreign Language) 5. October, 2017 – MEHRAT (Middle East Human Resource Alignment and Training): TOT 6. April, 2017 – Egyptian American Centre: Project Management Preparation Certificate 7. December, 2015 – Future Training Centre: Social Security and Egyptian Labour Law Workshop 8. October, 2015 – AmCham Egypt/SOUQ.com: Talent Management Workshop 9. March, 2015 – Brilliance Business School/SOUQ.com: Customer Service Excellence 10. March, 2015 – Brilliance Business School/SOUQ.com: Negotiation for Results 11. February, 2015 – Brilliance Business School/SOUQ.com: Sales Excellence
12. June, 2014 – IMI International S.A.E./Hindawi Publishing Corporation: Train the Trainer Certificate 13. September, 2009 – YALLA Educational Program: HR (Job Search) 14. September, 2009 – YALLA Educational Program: HR Management 15. August, 2009 – IBM: Excel Advanced 16. November, 2008 – INFOGET Egypt: ICDL (International Computer Driving Licence)
Personal Development
1. June, 2014 – Hindawi Publishing Corporation: Conflict Resolution and Dealing with Difficult People 2. September, 2009 – YALLA Educational Program: Coach Yourself 3. August, 2009 – German Language: A2 4. April, 2009 – Brilliance Human Capital Consulting: Emotional Intelligence
Honours and Awards
1. November, 2017: A certificate of merit due to participation in HR Summit held by EAHRD association and Top Talents. 2. September, 2011: Certified Customer Service Executive – HSBC Electronic Data Service Delivery. 3. October, 2009: Awarded for being part of the organizational committee in the world congress on electronics and electrical engineering – Second Batch. 4. September, 2009: A certificate of merit awarded by the ASMUN (Ain Shams Model United Nations) for being a delegate of India in the human rights council. 5. April, 2009: Awarded for being part of the organizational committee in the world congress on electronics and electrical engineering – First Batch.
Her experience was carried out with a multitude of industries, businesses and services including; telecommunications, publishing, retail, educational and tourism. Ms. Abou El-Khair started as a Recoveries and Legal Affairs Representative at HSBC Bank where she got the practical experience in a multinational entity in the field of Banking. After that, Ms. Abou El-Khair had joined Vodafone Egypt where she participated in a project for massive human resource recruitment specialized in customer service. After 1 year, Ms. Abou El-Khair joined Brilliance Business School in the post of HRD specialist then made a shift to OD Specialist where she was responsible with her team for all the related issues of corporate training and development. For the next 2 years, Ms. Abou El-Khair worked as an HR employee in the field of training and developing people’s skills and competencies. She worked as a consultant with SOUQ.com in the project of evaluating and assessing the service providers who are bidding to provide their training and development services and after this project was done she gladly joined as an OD and training specialist at that time.
She has a passion for dealing with people, thus she established herself in various industries from the start. Her passion led her to work as a freelance trainer; such as but not limited to: 1- Business English Track 2- English language for intermediate and upper-intermediate levels
Moreover she participated in Consultancy projects with: A. Akhnaton Trading and Distribution, Downtown, Cairo: 1. Working on the below vacancies: Pharmaceutical Trainer - Administrative Assistant - Trade Marketing Manager - Asst. Trade Marketing Manager – Accountants - Brand Managers - Sr. Brand Managers - Junior Brand Managers – Senior Training Specialist – Regional Trade Marketing Manager – Concept Developer – Sr. Corporate Communication Specialist – Digital Marketing Specialist - Product Development Manager - HR Specialist - Admin Manager - Security Manager - Training and Development Supervisor/Manager - GSK Sales Manager/Supervisor. 2. Updating and reviewing the below corporate policies: Performance Management - Training and Education - HR Communications - Recruitment and selection - ATR intern - Travel audit - Dress code - Employee relations - HR communication – Promotion – compensation and benefits 3. Delivering internal trainings for the induction of newly hired sales reps and sales promoters for the below topics: Communication Skills - Negotiation Skills - Problem Solving 4. Updating and reviewing the internal audit processes 5. Initiated and modified the Compensation and Benefits Policy 6. Comparing job descriptions with the current vacancies and picking candidates based on the JDs Using recruitment search engines; which are: Wuzzuf, Forasna and linkedIn
B. ORANGESQUARE: 1- Working on recruiting sales workforce, accountants and customer service 2- Using: Arab Jobs recruitment search engines to get candidates and social media platforms as well

August, 2019 till present Freelance recruitment consultant, soft skills trainer and ESL Instructor
Recap for Real Estate Consultancy (Best choice company – CasaMia – Dahab Development – Forbes Marshall – Map real estate – Remax – Ocean drive properties – Coldwell Banker) – Alkenana International School

January, 2018 till present Teleperformance Plaza, 5th settlement

October, 2018 till present Travel consultant (expert level), Expedia account
Handling customer’s complaints, special cases and different calls other than the primary consultation calls, handling insurance requests, also exchanging tickets and rebooking them with customers with different package prices and finding the best solutions for customers – Sabre practitioner

January 2018 till October 2018 Travel consultant, Expedia account
Servicing Canadian customers to book hotels and flights and packages through Expedia’s website and handling their payment issues and communication with airlines and vendors using systems, like: voyager lodging, voyager flights, reading airlines rules through Eureka and surfing the internet for more information about the airlines and the hotels and resorts and advising the customers with what is suitable for them.

Key Achievements/Projects: Understood KPIs and how to improve performance and successfully learnt hospitality – Sabre practitioner
Part Time Jobs:

April 2017 till present Freelance English Language Instructor
1. Teaching General to Adults and young learners with Canadian Educational Council CEC
2. Working as a freelance English Language Instructor with the CCCS (Center for Community and Consulting Services) at the BUE (British University in Egypt): developing the students on all the English language skills including; listening, reading, writing and comprehension
3. Working as an English language invigilator with British Council