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Consumer Electronics
Telecommunications
I am open to opportunities within Consumer Electronics, Telecommunications or other technology driven industries.
Preferred roles would include Customer Support, Customer Relationship Management, Key Account Management, Inside Sales, Sales Operations.
Preferred location would be home office or Hamburg city office based.
Dedicated and focused professional highly skilled in building productive relationships with all stakeholders, delivering Continual Service Improvements aimed at boosting productivity, optimising & improving service, streamlining workflows, saving costs, ensuring ROI and challenging the status quo.
A Customer advocate, ITIL Certified in Service Management best practices, regarded for creativity, positivity, empathy, inclusive communication style, diplomatic approach to conflicts, commercial acumen and the ability to lead by example.
A results oriented problem solver recognised for his exceptionally skilled handling of Customer disputes and issues.
An adaptable proactive self-starter, experienced in providing strategic & operational performance analysis, management reporting and managing performance expectations.
A native English speaker, based in Hamburg since 2004, who has developed very good German language skills.
Currently seeking a new challenge from a Hamburg location or from home office.
Skills :
contract negotiation / customer on-boarding / order processing / service delivery / deployment / SLA's / accounts receivable / fault & dispute management / managing performance expectations / operational & strategic performance analysis / management reporting / customer advocacy / identifying cross & up-selling opportunities / influencer / business development & pricing strategies / inventory management / product phase-in & phase-out / market trends & competitor analysis / Go To Market plans / sales performance reporting / product mix & merchandising solutions / demand forecasting / staff motivation & training / team leadership
Prestigious and leading manufacturer of high performance cables, headphones, speakers, mobile, power and cleaning products within the consumer electronics industry. Over 4,000 SKUs in product offering. A 2017 annual turnover of $500 million and over 600 employees.
Key senior position managing and developing EMEA distribution, direct retail partner and B2C networks.
Tasks included :
• Drove sales via identification of revenue growth opportunities from existing and new channels
• Oversaw the complete EMEA Monster pricing strategy
• Managed Inventory targeted with minimising aged and excess items
• Oversaw the EMEA Demand Forecasting process
• Built Retailer specific sell-in strategies
• Provided sales projections
• Created product mix and merchandising solutions to reflect the status of a premium brand
• Built promotional activities around key drive times
• Event planning & execution
• Streamlined processes including Sales forecasting and new product launches to ensure efficiency and improve lead times
• Led cross-departmental teams to create disruptful and impactful product launch assets and content with full Go To Market plans
• Supported Management and Sales organisations by providing mission critical insights from market analysis, competitor analysis, retail trends, sell-in and sell through data analysis
• Operational liaison between Sales and Supply Chain.
Some achievements during this time included :
• Delivering positive P&L results of over $1 million in 2018 through realigning the EMEA pricing strategy
• Reducing aged and excess inventory by over $6.5 million in 2018 through new sales channel identification on a B2B and B2C basis, volume sales deals and key promotional activities
• Increased product mix execution in Retail and acquisition of additional store fronts through retailer specific sell-in strategies, securing an additional 500 stores in 2018
• Increased Demand Forecasting accuracy by over 30% through robust process streamlining.