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Joined October 18, 2018
United States
Textiles, Software as a Service, Sales Management, Customer Service, Consulting, Customer Success, Office Management, Technology Consulting
Yes
Greater Boston Area, Massachusetts, USA. Open for relocation
English, Portuguese
Superb Customer Service, SaaS Consultant, Textile Color & Technology Expert, Logistics, Office & Enterprise Account Management.
Co-Created Sophicolor Collections, the largest collection of digital colors available in the market. Collaborated with B2B sales team and new customers, nurtured relationships and demonstrated full value as a service. Controlled supplier and client issues, implemented quick and ideal resolutions while maintaining client needs and satisfaction as top priority.
Pioneered new vendor ordering system, increased orders to the 1,000s by 2015. Consulted and learned clients' needs, acting on their behalf to solve problems and optimize their color process. Utilized daily and weekly check-ins with clients, maintained open feedback channels and delivered consistent value. Streamlined shipping protocols and standard operating procedures for dyeing processes. Reduced international shipping costs 26% by renegotiating courier contracts. Created small production run of nylon-based products, penetrated new markets and delivered new clients.
Trained team members in textile wet processing, delivered quality control and color consistency. Communicated complex chemical color physics topics to designers and apparel customers in non-technical way. Streamlined shipping protocols and standard operating procedures for dyeing processes. Supervised inventory management system and invoice creation. Delivered effective onboarding of new clients and acted as Sophicolor product expert, introduced all aspects of textile products and Enterprise Software as a Service available. Responsible for prioritizing workloads, urgent projects and managing in-house dyeing team while focusing on customer retention.
Experience with various software and technology including : CRM's, filemaker, Quickbooks, ASANA, Slack, iQC, Chromashare, and many more.
Co-Created Sophicolor Collections, the largest collection of digital colors available in the market. Collaborated with B2B sales team and new customers, nurtured relationships and demonstrated full value as a service. Controlled supplier and client issues, implemented quick and ideal resolutions while maintaining client needs and satisfaction as top priority.
Pioneered new vendor ordering system, increased orders to the 1,000s by 2015. Consulted and learned clients' needs, acting on their behalf to solve problems and optimize their color process. Utilized daily and weekly check-ins with clients, maintained open feedback channels and delivered consistent value. Streamlined shipping protocols and standard operating procedures for dyeing processes. Reduced international shipping costs 26% by renegotiating courier contracts. Created small production run of nylon-based products, penetrated new markets and delivered new clients.
Trained team members in textile wet processing, delivered quality control and color consistency. Communicated complex chemical color physics topics to designers and apparel customers in non-technical way. Streamlined shipping protocols and standard operating procedures for dyeing processes. Supervised inventory management system and invoice creation. Delivered effective onboarding of new clients and acted as Sophicolor product expert, introduced all aspects of textile products and Enterprise Software as a Service available. Responsible for prioritizing workloads, urgent projects and managing in-house dyeing team while focusing on customer retention.
Experience with various software and technology including : CRM's, filemaker, Quickbooks, ASANA, Slack, iQC, Chromashare, and many more.
Director of Operations