A strategic thinker with strong logical & problem-solving skills and hands-on approach. Managed IT-Operations to deliver efficient IT-services to the business groups globally and lowering resolution times by 25% using the ITIL framework. Championed the Technical and Application Support to resolve complex issues single-handedly and feeding back the application bugs to the Product Owners. Delivered small-to-medium scale IT projects like migration of on-premise regional Datacenters to Cloud, implementing Service Oriented architecture/Microservices architecture for applications, platform migration in the Cloud, designing BCP/DR systems as per the defined RTO & RPO using Waterfall & Agile/Scrum project methodologies and tools like JIRA, Slack & Trello. Devised the Public Cloud-Amazon Web Services (AWS) strategy to make optimum usage of the cloud services resulting in slashing of the operating expenditure (OPEX) costs by 30%.