The consummate customer service professional, with vast experience in all phases of delivering customer delight, from front line to mid-senior management. I am very interested in getting into Customer Experience, and have recently completed a Customer Journey Mapping course. I seek my next role where I can leverage my skills in a company vested in differentiating itself from the competition by their superior caliber of customer care and customer experience, as these are areas that I am passionate about and I’d love the chance to contribute to a company’s success in this way.
I was an early employee at Constant Contact, joining as their very first CSR on the phones, and grew along with the company through their fantastic trajectory from tiny startup to being the leader in Email Marketing. During my 15-plus years at Constant Contact, I had numerous leadership roles within Customer Support and Customer Operations, and for the last several years there I was the company’s Manager of Customer Advocacy, Office of the CEO, where I implemented Service Recovery and Customer Relations practices. After the company was acquired in 2016, I joined Toast, Inc. in Boston, MA as Enterprise Customer Success Manager. I left there recently, and am looking for my next professional adventure!