Website JPMorgan Chase
Req #: 190065595
Location: Pasadena, CA, US
Job Category: Relationship Management/Sales
At JPMorgan Chase, we have an obsession for helping our clients, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Our Business Banking segment serves the banking needs of businesses with $1 million to $20 million in annual revenue. The Area Manager will lead a team of Business Relationship Managers (BRMs) in developing new business and deepening existing relationships to position Chase as the primary bank for our clients.
- Provide leadership, management, support, direction and guidance to a team of BRMs within a territory in developing new deposit, cash management and credit business while focusing on relationship-building, client experience and risk management.
- Manage performance of individual team members, holding all BRMs accountable for achieving business priorities with a focus on client experience and risk management.
- Manage the area’s revenue and profitability and monitor adherence to credit quality, regulatory requirements and risk protocols; utilize reporting and metrics to monitor team performance, identify trends, and address or escalate issues in a timely manner.
- Coach and develop team on all aspects of managing a portfolio including relationship management, prospecting, profitability, client experience, and risk management; provide expertise to team on loan structuring, pricing and developing customized solutions; help team identify solutions to complex challenges.
- Hold BRMs accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs.
- Build collaborative relationships with partners across lines of business – Chase Wealth Management, Home Lending, Branch Teams, Commercial Bank and Private Bank – to foster a One Chase, client-centric environment.
- Actively recruit and maintain a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment.
- Represent bank in a community leadership capacity such as Chamber of Commerce and local non-profit boards.
- Seven or more years of experience in a business banking relationship management role or related business lending experience; direct in-person contact required
- Bachelor’s degree in Finance or related field, or equivalent work experience strongly preferred
- Prior experience in managing a relationship development team preferred
- Expert knowledge of deposit and cash management products and services
- Expert knowledge of business credit underwriting with commercial credit training preferred
- Strong communication skills with individuals at all levels, internally and externally
- Ability to analyze reports, metrics and other data to identify trends, issues and opportunities
- Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes
- Ability to balance needs of clients with associated risks and interests of the firm
- Consistently uses a disciplined process to manage time; uses time strategically to balance long-term and day-to-day demands of management role
- Ability to lead proactively through change
- Strong current business network; viewed as a leader in community organizations with demonstrated business acumen
- Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
- Ability to travel occasionally for key business and leadership meetings and training