Corporate – Client Centers – Dining Manager – Sydney Client Centre

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.

This role will manage the operations of the Client Centre and Office Pantry services. It ensures the events, food and beverage and office pantry operation meet the highest standard of service to all JPMC internal and external clients. The team oversees the event planning, operations and execution processes. It ensures all JPMC policies, procedures and codes of conduct are adhered to and observed and delivers all services within ‘Our Business Principles’.

• Actively use EMS (Event Management System) to ensure adequate resources, services, hardware and business continuity at all times. Compliant (applicable awards) scheduling of all direct reports based on business levels, productivity targets and budgets
• Support Food Safety and Hygiene within Client Centre and Office Pantry operations and be an expert in Allergy Management
• Facilitate quoting and invoicing at different stages of the meeting planning process, guarantee accuracy of billing
• Ensure Client needs are identified and all operational details are communicated (including changes, additions or deletions) of each program/meeting. Work on event execution with all members of the AV, IT, Security, Facilities, Kitchens and external vendor teams to ensure seamless delivery of first class service
• Maintain a positive and professional poise, in line with Business Principles throughout all dealings and demonstrate leadership when dealing with colleagues, peers, vendor personnel and more senior colleagues
• Financial P&L reports relating to Client Centre and Office Pantry including sales and costs against budget and forecast
• Assist in facilitating globally aligned framework for oversight including NEIM / CWOC management, Vendor supplier management, Performance based metrics – KPIs and BRMs, Health & safety and sanitation reporting, Financial reporting and Mandatory JPMC training

To be successful, you will need:

• Hospitality degree preferred, demonstrable experience in international 5* hotels, event planning and execution in a food & beverage environment along with minimum of 3 years’ experience in managing teams
• Proven financial acumen, experience in managing budgets, forecasts, P&L and cost management
• Proficiency in using, MS Office – Word, Excel, PowerPoint, SharePoint, Outlook 365
• Experience in utilizing leading Event Management or Hotel Booking Systems
• Quickly understanding assigned tasks and working independently as well as being highly resourceful and being a proactive problem-solver
• Excellent communication skills; Strong communication skills with ability to influence both oral and written
• Proven track record of training, coaching, developing teams and individuals along with experience in managing group or interpersonal conflict situations effectively
• This role requires the ability to move and lift up to 20kg. It also requires standing, sitting or walking for up to 8 hours or further extended periods of time.

J.P. Morgan is an equal opportunity employer and is committed to providing a working environment that embraces and values diversity and inclusion. We are proud to be named a Top 20 Silver Employer in the 2017 Australian Workplace Equality Index (AWEI). If you have any support or access requirements, we encourage you to advise us at time of application.