Website Coursera
Marketing • Mountain View, CA
Coursera is scaling a global platform to provide universal access to the world’s best education, and we’re motivated by the passion and mission to transform lives through learning. Our platform has reached over 39 million learners worldwide and we have partnered with 190 elite universities around the globe with over 3,200 courses in our catalog. We offer Courses, Specializations, Certificates, and Degrees to meet the needs and goals of the diverse learners who come to Coursera.
In 2016, we began hosting accredited online Masters degrees which provide a more convenient, lower-cost, “stackable” means of earning credentials identical to their traditional on-campus counterparts. We also launched Coursera for Business, partnering with enterprise companies around the world to provide access to curated skill development for their employees.
As an Enrollment Counselor, you will be part of the Degrees Marketing team, enabling us to achieve successful recruitment cycles and achieve cohort goals for university degrees that are hosted on the Coursera platform. This position is primarily responsible for communicating with prospective degree students via phone, email, and chat to address the degree application process and general questions regarding degree programs offered on Coursera. We are looking for someone who can maintain a high level of professionalism and be excited about helping students reach their goals.
You will have a direct impact on the growth and success of degree programs hosted on the Coursera platform and will help shape the future of higher education. The right candidate will feel comfortable working in a lean, performance-driven environment while maintaining a strong sense of team and collaboration. This is a full-time, on-site, contract position in our Mountain View, CA office.
This is a 6 month contract with potential for extension / conversion.
You personally exhibit a conviction that the world needs Coursera to be wildly successful and alignment to our core values:
- Betterment: a tireless pursuit to drive results
- Boldness: take risks and act decisively
- Deep Honesty: invite and offer candid feedback in order to learn, change, and grow
- Solidarity: recognize that we are part of something bigger than ourselves and are committed to our mission
Your responsibilities:
- Provide excellent customer service to prospective students via phone in a high-volume call environment, chat, and email throughout the full recruitment process
- Follow up with prospects and applicants by phone and written correspondence
- Develop and implement recruitment strategies for degrees to generate applications that lead to enrollment goals
- Use existing information and guidance from university partners to develop chat and calling scripts for individual degree programs
- Participate in experiments to develop scaled communication strategy and demonstrate impact of nurture efforts through presentations
- Demonstrate a willingness and ability to learn about and adhere to relevant and identified compliance rules and guidelines
Your skills:
- Excellent written and verbal communication skills; accuracy and attention to detail
- Ability to establish rapport and build relationships with potential students while providing guidance with the application process, addressing concerns, and assisting with enrollment decisions
- Self-directed and highly motivated individual
- Expertise in utilizing creative problem-solving skills to overcome any obstacles while guiding potential students through the university recruitment process prior to university admission decisions
- An enthusiastic team player who’s comfortable working in a fast-paced environment
- Passion for education a must
- Multiple languages a plus