Website Amazon
EU CS HR Project Manager
DESCRIPTION
The EU CS Human Resources (HR) Project Manager (PM) has a strategic and hands-on role that provides project leadership and support to the EU HR and CS Operations team. The role encompasses the execution of project initiatives, development and implementation of innovative solutions and programs that lead to improvements in the EU HR network. The scope of this role covers the countries where EU CS operates, namely UK, Ireland, Germany, Italy and Morocco, as well as teams based in corporate locations. The role operates with significant level of autonomy and discretion in regards to the CS HR function and is accountable for HR Projects in the EU region. The PM works closely with key subject matter experts (SME) and decision-makers to evaluate business opportunities, determine the key initiatives, and build continuous improvement capability within the HR function. Projects include process improvements initiatives, HR shared services, organizational design as well as large and complex expansion and transition projects.
The key responsibilities of this role will include building and maintaining successful partnerships with the HR team, CS Ops team, WW CS HR PMO, Amazon Connections, Shared Services, GEMA and any other local and global stakeholders. Maintaining the relationship with internal/external stakeholders to ensure their engagement and effectively utilizing the best tools available. Directing, supporting and coaching local HR project(s) leads and team members. Reporting on the project progress and status. The role requires understanding of CS operational and HR performance requirements (OP2 goals, staffing plans, site metrics, etc.) and ensures HR strategies and partnership to the site Sr. CS Leadership and HR leadership teams align with overall project delivery (scope, timing, standards).
The role is also responsible for creating and collaborating on change management communication that impacts the associate experience. The HR PM provides oversight of the execution and effectiveness of the HR projects. This positions reports to the EMEA HR CS Senior Manager and requires interaction and influence with CS leaders on senior levels.
This role would be ideally based in Luxembourg but could be based in any of the CS locations in the EU. There will be business travel involved with the role.
BASIC QUALIFICATIONS
· Bachelor’s Degree from an accredited university
· Position requires 7+ years of successful experience in project management
· Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization.
· Facilitation experience at all levels of the organization; must be comfortable addressing both large and small audiences
· Demonstrated knowledge of key business financial metrics
· Experience at leading large and complex, cross functional site transformations as well as new country expansions
· Highly organized, being able to prioritize and work under pressure on a number of projects at the same time
· Self-starter and result oriented
· Confident when dealing with ambiguity Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization
· Demonstrated experience in managing and influencing senior stakeholders and matrix environment
· Fluent in English and preferably in French, German or Italian
· Expert in narrative writing, confident in teleconferencing, proven experience at presenting
PREFERRED QUALIFICATIONS
· Experience in process improvement projects
· Qualification in project management desirable
· Strong attention to detail and excellent written and oral communication skills required
· Ability to organize and manage multiple tasks simultaneously
· Experience working in Global team environment with multiple time zone
· Hands-on and engaged style
· Ability to handle changing priorities and use good judgment when working in stressful situations
· Decisive, confident, and experience with influencing other
· Strong sense of urgency and personal commitment