HR ADVISOR

by | May 1, 2019

NIKE Swoosh

Website NIKE

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Like any winning team, Nike, Inc. relies on talented, ambitious individuals to thrive. Every day, the Corporate Service teams raise the bar on excellence. The diverse disciplines that make up these teams include Finance, Facilities, Legal, Human Resources, Procurement, Child Development, Administrative Support, Strategic Planning and more. Corporate Services drives innovation in process, technologies and services, while fueling the company with exceptional levels of support.

Nike, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.

Description

As an HR Advisor on the Nike HR Services team, you will provide a premium customer service experience to employees in the United States and Canada for all HR related inquires via all communication channels (phone, email, chat, text and walk-up). As an HR Advisor, you’ll use effective written and verbal communication skills, applying sound judgment and critical thinking in serving our employees. In addition, you will utilize various systems and other support tools to ensure accurate responses to employee inquiries, while looking for opportunities to educate the employee. In addition, will analyze and research more complex situations by providing subject matter advice as well as interpreting policy and engaging appropriate functional teams. This is a very fast paced, employee focused environment requiring you to multitask and deliver premium service with a sense of urgency. You enjoy responding to employees’ needs with the discipline to adhere to confidentiality, policy & compliance rules. This role is part of a fun, supportive and collaborative team that operates on set schedules with various shifts. You are motivated by the challenge of continuous learning and the opportunity to develop a career in Human Resources.


Qualifications
• Bachelor’s Degree in a related field
• 2-3 years relevant experience in lieu of a degree
• Four years military service in related MOS/MOC
• Experience in a service center environment highly desirable
• Knowledge of theories, practices, and procedures in HR a plus
• Bilingual Spanish/English preferred both written and verbal
• Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer-focused resolution
• Strong multi-tasking and organizational skills
• Must demonstrate initiative and the ability to work independently within a diverse team environment
• Intermediate to Advanced working knowledge of personal computers, including MS Outlook, PowerPoint, Word, Excel
• Ability to sit or stand at a desk for long periods of time
• Ability to work flexible hours
• Experience providing customer service via multiple contact channels (phone, e-mail, live chat, face-to-face, written
• Knowledge and understanding of HR systems and platforms preferred (SAP, Kronos)

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00441397