Practice Manager (831183)

Position Description

Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

ProHealth Physicians, a part of OptumCare, is Connecticut’s leading health care delivery organization.  ProHealth is focused on reinventing health care to help keep people healthier and feeling their best. Our family of primary care providers and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and well-being.

If you want to get way ahead in your career, it makes sense to be with an organization that’s way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut’s leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We’re leaders in thinking and in serving our communities.  For instance, we’re a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We’re also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group’s expanding family of providers. This is a place where you can stay way ahead as you do your life’s best work.(sm)

Hartford Headache Center located in East Hartford with a satellite location in Wallingford, has an immediate opening for a Practice Manager reporting to the Director of Specialty Services, the Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Director of Specialty Services and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care.  Accountable for goals and objectives related to population health management. Works collaboratively with other Practice Managers of other Specialty practices to function as one group practice.  Manage process improvement initiatives. This is a fast paced environment.

Primary Responsibilities:

• Establishes work procedures and standards to improve efficiency and effectiveness in the office
• Assists Specialty Director and physician(s) to develop and implement long range plans
• Manages office operations to maximize patient access, patient satisfaction, and collection of payments
• Coordinates staff and provider schedules to ensure proper coverage for quality patient care
• Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
• Reconciles and investigates patient complaints
• Manages, leads, and participates in process improvement initiatives
• Ensures practice compliance with ProHealth policies, procedures and programs
• Actively participates in practice, regional and organizational meetings.

Required Qualifications:

• BA/BS degree in health care administration, business or related field
• Practice/Medical Office Management experience with direct reports
• Highly proficient in general computer skills

Preferred Qualifications:

• Knowledge of population health management desirable
• Demonstrated business and analytical/financial skills
• Knowledge of Lean/Six Sigma process improvement tools and techniques
• 3+ years of Medical practice management experience
• Experience with electronic health record, medical terminology, coding and billing
• Experience with Microsoft Suite

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Practice Manager, Office Manager, CT, Connecticut, East Hartford, Healthcare, Medical