Website Vodafone
Role Title: Service Solution Designer
Location: Newbury
As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations.
From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal!
We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
Our Team:
Working within the New Product Development process, will deliver an end to end customer experience, across the product lifecycle, aligned with Vodafone brand and industry best practice.
Your Role:
To support key strategic growth areas, Enterprise IT requires a highly capable and experienced Solution Designer to develop new service/user processes and business designs to support a diverse range of projects for Enterprise Business Units in Group and in Local Markets.
The role requires expert collaboration & stakeholder management to execute process engineering and analysis. Experience in customer experience design and customer journey creation is essential in order to develop high quality service models.
With us you will:
- Be responsible for feasibility, design and timely transition to in-life of Enterprise Products service solutions/operating models driven by customer experience and cost-to-serve.
- Provide Interpretation of commercial product / business requirements into impacts and requirements on operational processes and IT
- Be cooperating with and coordinating different departments of the company at central and local level, e.g. Product Management, Legal & Regulatory, operational support and obtain necessary support for the definition of service solution proposals.
- Support the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.
- Have the ability to manage small to medium scale service delivery for centrally provided/supported enterprise products
What you can expect from us:
- An opportunity that will allow you to support the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.
- Alongside the ability to manage small to medium scale service delivery for centrally provided/supported enterprise products
Apply if you have:
- Proven knowledge of, and process design experience within core Telecom operational processes & related systems (ITIL, eTOM)
- Ability to relate fixed network technology, processes, IT and people/organisation to provide a coherent solution with a strong focus on the customer experience
We’re happy if you:
- Strong facilitation and negotiation skills, having worked within multi-disciplinary virtual teams, ideally in the telecoms or IT sector, providing complex solutions
- Preparation and review of business cases including people, processes and technology costs
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on careers@vodafone.co.uk
If you have any questions left
Check out the application process and get to know us better here: https://careers.vodafone.co.uk/technology /
Read more stories here: https://careers.vodafone.co.uk/posts
For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com
The future is exciting. Ready?