Strong exposure in Desktop support & System Administration.  Major Incident Manager.  Good in handling escalations for DDS (Desktop and Desk side Services).  Team Lead for Desktop and Service Desk Team.  Process Oriented.  Strong exposure in ITIL process (incident management & Service desk)  Knowledge on Microsoft Office 2003/2007/2010/2013/2016.  Managed Incident Management and Service desk processes across IT and key vendor service lines for immediate, decisive, and comprehensive solutions.  Chairing conference calls with participants including Service Managers, Technical Support teams, Clients and Third Parties.  Knowledge about Installing, configuring and troubleshooting AD, DHCP, DNS related issue  Incident Management of High Severity Incidents · Outage Management,  Have knowledge in Hadoop ecosystem components as HDFS, Map Reduce, HBase, Hive, Pig, Sqoop, Oozie, Flume.  Strong trouble shooting and problem solving skills.  Ability to learn new technologies with minimal time period and Team Player with excellent communication skills.  Ability to perform and deliver under pressure and deadlines, and to work with a team.  Exposure in handling client queries, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction.