Highly collaborative, take-charge executive with diverse experience leading for excellence in the mortgage and banking industry. Repeatedly sought out for the most challenging assignments. Achieved unprecedented cost, risk, and loss reductions through purposeful oversight of people, processes, and systems.
Delivered Game-Changing Results in Multiple Business Situations—Tough Economic Climates, Post-Acquisition Integration, Business Line Start-Up, and New Areas of Expertise
$2B in loss avoidance | 90% mortgage claim payment rate | 809% staff increase | $130M in claims recouped
Delinquency rate reduced | 50% expenses slashed | 1000% productivity boost | Top ranking in employee surveys

AREAS OF EXPERTISE
Business Unit Start-Up | Operations Management | Process Reengineering | Change Management | Internal Controls
Policy Development | Internal/Regulatory Compliance | Cost Containment | Strategic Planning & Execution
Team Building & Leadership | Reporting & Analytics | Vendor Relations