The main focus of my position is managing the Tax Administrations training program and functioning as an on-staff HR rep for the operations and administration division of the department. I manage the training division by planning and conducting new hire orientation sessions, assessing training needs and developing training materials. I use several methods to evaluate training effectiveness and make improvements as needed. I was instrumental in developing a QA program and formal training program. I manage projects using lean six sigma methodology and utilize best practices.
Activities include planning, organizing, developing, and coordinating staff education programs; monitoring certification records for state mandated compliance and recommending courses for professional development; providing first hand support and organization of recruiting and onboarding processes and frequently interacting with high level contacts. I assist with community outreach initiatives, have exposure to sensitive personnel information; assist staff with professional development; mentor summer interns; and mentored and trained a sponsored “Work First” employee with life/work skills.
• Developed an onboarding program for all new hires
• Developed a process to create individual training plans, progress reports and performance goals for 4 divisions/67 personnel
• Used Lean Six Sigma methodology to design a QA program that monitors critical job performances and prompts remedial training that identifies and improves training initiatives. This program increased quality standards and measurement, reallocated 4 staff positions to a quality/training team and reduced new hire terminations
• Converted key documents to comply with paperless office initiative
• Developed and updated the Appraisal Division training manuals and trained all contracted and permanent new hires
• Assisted the Appraisal Division by analyzing the ratio of the County tax assessed real property values against market sales to ensure compliance with NC General Statutes

*Position involves a lot of research, documentation and reporting, tact and diplomacy, and interation with staff on all levels of the organization.